Oracle Announces General Availability of Pre-Built Integration Between Oracle's Siebel CRM On Demand and Oracle E-Business Suite

By Oracle

REDWOOD SHORES, Calif.,   30-APR-2007 08:15 AM    Oracle today announced the general availability of the Siebel CRM On Demand Integration Pack for Oracle(r) E-Business Suite, delivering pre-built integration between its subscription CRM application and the industry's most acclaimed back office suite. As part of the latest version of Siebel CRM On Demand - representing rapid pace of innovation with 14 releases in three-and-a-half years -- the Siebel CRM On Demand Integration Pack for Oracle E-Business Suite enables customers to dramatically speed the implementation of end-to-end business processes and derive more value from their existing Oracle software.

The Siebel CRM On Demand Integration Pack for Oracle E-Business Suite is a key component of the Oracle Application Integration Architecture, in which Oracle is delivering pre-built integrations across Oracle ERP, CRM and industry applications using a common object model and an open, Business Process Execution Language (BPEL) based platform. These comprehensive integration capabilities give customers and partners the ability to easily and quickly establish deep integration between Siebel CRM On Demand with other applications and systems. For example, the Siebel CRM On Demand Integration Pack for Oracle E-Business Suite streamlines business processes that span applications, such as the opportunity to quote/order process.

"As an IT organization, our focus is to deliver business results, reduce complexity and increase the value of IT. The Siebel CRM On Demand Integration Pack provides us with the pre- built integration components that will enable us to leverage the power of our Oracle E-Business Suite implementation with the intuitive, customer-facing capabilities of Siebel CRM On Demand to quickly provide end-to-end processes and boost productivity," said Barbara Carlini, corporate vice president and leader of the IT organization for Motorola's Mobile Devices business. "We are interested in developing a 360-degree view of our customers, optimizing our opportunity-to- quote-to-order process, and further leveraging the efficiencies of our investments."

"The Siebel CRM On Demand Integration Pack for Oracle E-Business Suite provides Galileo with the pre-built integration components that will enable us to leverage the power of our Oracle E-Business Suite implementation with the intuitive, customer-facing capabilities of Siebel CRM On Demand to quickly provide end-to-end processes and boost productivity," said Nigel Watson, Director of Business Systems, Travelport Business Group. "We are especially interested in developing a 360-degree view of our customers and optimizing our opportunity-to-quote-to- order process and leverage the efficiencies of our Oracle investments."

The pre-built Siebel CRM On Demand Integration Pack for Oracle E-Business Suite comes with not only bi-directional data synchronization, but also UI-level business process integration across the two applications, streamlining the end user experience. Because the solution leverages Oracle Fusion Middleware technology, customers can either use the integration solution out-of-the-box or easily extend it to meet their unique requirements.

"This is a huge step forward for Oracle's vast applications installed base," said Anthony Lye, Oracle Senior Vice President, CRM On Demand. "The Siebel CRM On Demand Integration Pack for Oracle E-Business Suite now makes it possible for organizations to deploy complex customer-facing business processes that span the front and back office, combining the power of Oracle E-Business Suite with the intuitive easy-to-use interface of Siebel CRM On Demand. And because the integration is pre-built, the time to value is exceedingly short, compared to other solutions."

About Siebel CRM On Demand
The Company's comprehensive, Software-as-a-Service (SaaS) CRM solution, Siebel CRM On Demand delivers low-risk, hosted customer relationship management that can help customers accelerate sales, improve marketing and deliver consistent customer service. With customers that include leading SMB and Enterprise organizations globally, Siebel CRM On Demand is the most complete hosted CRM solution for accelerating business results.

Availability and Pricing
The Siebel CRM On Demand Integration Pack for Oracle E-Business Suite is available today for $30,000 per processor. Terms, conditions and restrictions apply. For further information, please visit www.oracle.com/crmondemand.

About Oracle
Oracle (NASDAQ: ORCL) is the world's largest enterprise software company. For more information about Oracle, visit our Web site at http://www.oracle.com.

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